FAQ

We ship internationally. All UK and Northern Ireland orders are free of charge. 

For international orders, shipping costs go from £9.99 to £19.99 depending on country zone. For bulk or oversized international orders (over 2kg) surcharges will apply. 

Please note that any additional VAT or customs fees incurred in the destination country are the responsibility of the customer. We cannot guarantee shipping times for international shipments. While we do provide tracking numbers on all shipments, not every country we ship to tracks shipments all the way to the destination. While most our shipments arrive without issue, we cannot be responsible for lost or stolen shipments.

If you haven’t received your order, please check the delivery status directly with the courier company using the tracking number provided in your order confirmation email. If you still have no visibility on delivery status, please email contact@seacra.com with details including your order number and we will work to resolve the issue.

Firstly, we are extremely sorry! We pride ourselves on our product and packaging quality working with high-quality suppliers. Please contact us at contact@seacra.com and we will fix the problem immediately.

We encourage people to cleanse, tone, Seacra, SPF and go however, those with particularly dry or sensitive skin may still need to moisturise. The Seacra Recovery & Repair Gel is able to replace most of your skincare cupboard due to the properties of Red Algae.

Astaxanthin (the bioactive compound in red algae) is 6,000 times more potent than Vitamin C and 550 times more potent than Vitamin E in combatting reactive oxidative stress. It is also ten-times richer in vitamin A (a natural alternative to retinol), a super hydrator with a greater moisturising effect when compared to Hyaluronic Acid and increased anti-inflammatory activity when compared to most anti-inflammatory drugs.

The Recovery & Repair Gel is made with natural ingredients and just like all products, the time it takes to see results depend on the individual. You will see some results from day one, such as increased hydration. Most people start to see a visible improvement in their skin conditions within three weeks. By six weeks, your skin should be feeling much softer, plumper and more hydrated as well as seeing an improvement in the particular skin issue you are trying to address.

You can see some of our customer reviews here.

We offer refills at a 15% discount compared to buying the original bottle. Our planet is important to us, and we want to everything we can to reduce production and waste. 

Simply unscrew the pump from the bottle. Unscrew the empty gel vessel and pop it in the recycling. Screw in your new Recovery & Repair Gel Refill.

You can purchase Refills here.

Our Recovery & Repair Gel and our Red Algae soap are vegan. Our Collagen shots use high-quality marine collagen and as this is derived from fish it is not vegan.

Red Algae is a natural product. The exact species of Red Algae in our Recovery & Repair Gel has been clinically tested against a range of skin conditions and no adverse reactions were reported. Our Glow Shots have been approved by the Food Standards Agency.

We offer refills at a 15% discount compared to buying the original bottle. Our planet is important to us, and we want to everything we can to reduce production and waste. 

Simply unscrew the pump from the bottle. Unscrew the empty gel vessel and pop it in the recycling. Screw in your new Recovery & Repair Gel Refill.

You can purchase Refills here.

All Seacra products are suitable for dry, oily, combination and sensitive skin. 

However, due to the high lipid component of Red Algae, hydration is at its core, meaning Seacra products are especially effective at replenishing and healing dry, irritable, and sensitive skin.

No problem! Our clinical team would be more than happy to offer you some bespoke advice free of charge. Simply drop us an email at contact@seacra.com or message us in the chat.