FAQ'S
PRODUCT & INGREDIENTS
All our ingredients are fully biodegradable.
Seacra products are formulated with the highest quality, natural, organic, biodynamic and wild-harvested ingredients that have been ethically sourced by companies who care about your health and the health of our planet.
If you have questions about any of the ingredients do not hesitate to email us at contact@seacra.com
Yes! We never test our products on animals and never will.
All Seacra products are suitable for dry, oily, combination and sensitive skin.
However, due to the high lipid component of red algae, hydration is at its core, meaning Seacra products are especially effective at replenishing and healing dry, irritable, and sensitive skin.
All our products are developed and manufactured in Spain.
Our products have been clinically tested and are safe for all ages and skin types including pregnant women.
Red algae activate a cascade of natural processes within your skin encouraging it to heal and recover by itself. Red algae also amplify the work of any other natural ingredient in your skin regimen.
We encourage people to cleanse, tone, Seacra, SPF and go however, those with particularly dry or sensitive skin may still need to moisturise. Astaxanthin (the bioactive compound in red algae) is 6,000 times more potent than Vitamin C and 100 times more potent than vitamin E in combatting reactive oxidative stress. It is also ten-times richer in vitamin A (a natural alternative to retinol), a super hydrator with a greater moisturising effect when compared to hyaluronic acid and increased anti-inflammatory activity when compared to most anti-inflammatory drugs.
Shipping / Returns
We ship internationally. All UK orders and international orders over £200 are free. Bulk or oversized orders may incur an additional delivery charge.
Please note that any additional VAT or customs fees incurred in the destination country are the responsibility of the customer. We cannot guarantee shipping times for international shipments. While we do provide tracking numbers on all shipments, not every country we ship to tracks shipments all the way to the destination. While most our shipments arrive without issue, we cannot be responsible for lost or stolen shipments.
Austria, Australia, Azerbaijan, Bahamas, Bahrain, Belarus, Belgium, British Virgin Islands, Cayman Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Greenland, Hong Kong, Iceland, Italy, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Kyrgyzstan, Kuwait, Latvia, Lithuania, Luxembourg, New Caledonia, Macao, Malaysia, Malta, The Republic of Moldova, Montenegro, The Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Reunion, Romania, Russian Federation, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, the U.A.E. and Uzbekistan.
If you haven’t received your order, please check the delivery status directly with the courier company using the tracking number provided in your order confirmation email. If you still have no visibility on delivery status, please email contact@seacra.com with details including your order number and we will work to resolve the issue.
Yes. All UK orders are free of charge and international orders over £200 are free. Bulk or oversized orders may incur an additional delivery charge.
Once your order has shipped, you will receive an email that will include the tracking number from the delivery courier.
If you are not happy with your Seacra product you can return to us, free-of-charge within a 30-day period. Please contact us at contact@seacra.com to set up a return.
Please contact us at contact@seacra.com and we will do our best to update this for you before your order is shipped.
Firstly, we are extremely sorry! We pride ourselves on our product and packaging quality working with high-quality suppliers. Please contact us at contact@seacra.com and we will fix the problem immediately.
We plant a Tree for every order.
Ready to plant yours?
Learn more about our Sustainability and how you can play your part in it too.
Seacra's Account & Discounts
You can add your discount code into the ‘Discount’ box at the Checkout
No. All discount codes must be applied prior to placing the order. If you have any further queries then please contact our friendly customer care team at contact@seacra.com.
Yes. If you wish to repurchase items you can save your personal and shipping details to your SEACRA account for easier and repeat access.
You can create a SEACRA account by going to the ‘Create Account’ page, input your details and create a password. Click 'Create' to confirm and you’re done!
Go to your SEACRA account login page and click 'Forgot Password'. Enter your email address and we will send a link to the registered email address on your account to reset your password.
We offer a number of different ways to give you a discount. Sign-up to our newsletter to keep up-to-date on the latest skincare news and we’ll give you a 10% discount as a thank you. Refer a friend and tell them about how Seacra has changed your skin for good and earn a 10% reward. And you can also join our Ambassador Program to work with us and earn discounts and free product!
Payments
We accept all major debit/credit cards (Mastercard, Visa, American Express) as well as PayPal, Apple Pay and Stripe.
If your payment has been declined, please contact your bank or payment provider for support or try another payment method.
If your order has been incorrectly fulfilled, please email contact@seacra.co.uk immediately on receipt including details and your order number and we will work to resolve the issue.
When purchasing on our website you can be assured your payment is safe and secure. Your credit card details are secured by SSL-encrypted technology and will never be stored online without your permission.
Still have a question?
Get in touch
cs@seacra.com
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